Frequently Asked Questions
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What services does Beemy Helper offer?
Beemy Helper offers a variety of cleaning packages to suit your needs, including Beetidy, Clarity, Homease, and their respective annual Membership options. Services range from standard cleaning to comprehensive packages that include meal preparation, available in 2-day and 3-day weekly schedules.
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How do I choose the right package for my needs?
Consider the size of your space, your lifestyle, and your specific needs. Beetidy and Clarity focus on cleaning, with options for 2 or 3 days a week, respectively. Homease and Oh Honey! add cooking services to the mix for those looking for an all-inclusive home management solution. Membership options offer additional benefits like flexible scheduling and personalized services.
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Can I customize my cleaning schedule?
Yes, flexibility is a key part of our service. While each package has a set frequency, we work closely with you to choose the days and times that best fit your schedule, especially for our Membership clients.
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Are your cleaning products safe for pets and children?
Absolutely. We prioritize the health and safety of all our clients' homes, using eco-friendly and non-toxic cleaning products whenever possible. If you have specific preferences or requirements, please let us know, and we can accommodate.
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What happens if I'm not satisfied with a cleaning?
Your satisfaction is our priority. If you're not completely happy with any aspect of our service, please contact us within 24 hours of the cleaning. We'll arrange a follow-up visit to address any concerns and ensure your expectations are met.
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How does the meal preparation service work?
Our Homease and Oh Honey! packages include meal preparation. During your initial consultation, we'll discuss your dietary preferences, allergies, and any specific requests. Our team will then prepare meals accordingly, ensuring you have delicious and healthy options ready to enjoy.
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Do I need to be home during the cleaning and cooking services?
It's not necessary for you to be home, as long as our team has access to your property. Many clients provide us with a key or entry code. We ensure the utmost respect and security for your home and belongings, whether you're present or not.
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what does the membership include?
For every service we offer, there's a matching membership just for you. Enjoy all the benefits of your favorite services at a friendlier price, year-round. Plus, get special discounts on any extra services you might need along the way. With priority scheduling and personalized service tweaks, these memberships are designed to make your life easier, service by service.
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How do I sign up for a Membership?
Joining our Membership program is easy. Simply choose the Membership option when selecting your service package, or contact our customer service team to upgrade.
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What is your cancellation policy?
We understand that plans can change. We ask for at least 48 hours' notice if you need to cancel or reschedule a service to avoid any cancellation fees. Membership clients may have more flexible cancellation terms, which will be outlined in your Membership agreement.
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How do I get started with Beemy Helper?
Getting started is simple. Visit our website to choose your package and schedule your initial service. Alternatively, you can contact our customer service team for a consultation, and we'll help you select the service that best fits your needs.